Kacha Resort & Spa Koh Chang has been one of the most popular resorts on the island since it first opened. A few years ago the addition of a huge new hillside wing, featuring some extremely spacious and good value Family Suites, increased the popularity of this 4 star resort. And in late 2017, the new beachfront restaurant and rooms opened.
4.0
1417 reviews
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(This score is based on the number of written reviews on Booking.com since 1 November 2018. Because recent reviews are more relevant than those from many years ago.)
The downside though is whilst the size of the hotel has more than doubled, it only has a relatively short frontage onto the beach and the small beachfront pool area is regularly packed. The new annex has it’s own very large pool, which looks onto nothing more exciting than the rear of some roadside shop units.
The beachfront features hotel rooms and a couple of types of chalets and villas. In the Hillside annex which opened in late 2009, you’ll find Deluxe rooms and various types of Suites. These Deluxe rooms and the 80sqm Family Suites are good value for money.
The villas and chalets are more akin to very nice nice hotel rooms which open out onto a garden area that leads down to the beach. I was hoping for a more interesting design but whilst they won’t ‘Wow’ you with their architectural splendour, there’s no doubting the appeal of a comfortable room in a great beachfront location.
Main downside is that due the the limited amount of poolside area with sea views, pre-dawn sunbed wars are guaranteed. In addition the beach directly outside the hotel is nowhere near as good as that further to the north. But Kacha has room prices and types to suit various budgets and is a safe bet for couples and families wanting a good, conveniently located beach resort.
Very good 😀 - Geographic Location. And it was reasonably priced. 😞 - The cleanliness of the rooms can improve. The air-conditioning filters were extremely dirty. There was dust in the room, and little ants 🐜 . It would be easy to get rid of ants if a weekly bio pest control would be applied. The cleanliness can improve if management conducts more room inspections. We asked staff to come and clean the aircon filters, but they never came! Even the housekeeping did not care. My wife finally cleaned it herself. The housekeeper only used a rice broom, never used a vacuum cleaner. That's why the dust still remains in the room after being moved from one corner to the other....
P.
17/05/24
Kaccha Please Assign Polite Staff on Front Desk 😀 - Everything was exceptionally gud 😞 - One Receptionist staff who was very very rude... And doesn't knw how to talk in a polite manner....
M.
12/05/24
Highly recommended, Kacha Resort! 😀 - A well-designed hotel, in a great, central location, the two large swimming pools ensuring ample sunlounger availability. Under the watchful eye of Emmy and her hardworking team, hotel guests enjoy a wide selection of breakfast items. 😞 - Leaving, sadly!
A.
06/05/24
Nice holiday 😀 - Very nice, close to nightlife 😞 - N/A
P.
02/05/24
Nice place but need better managment team 😀 - The swimming pool at the hill side was very nice and big and deep enough. Beds are in a very good condition and very comfortable. Staff are also very friendly. This is my second time visit after 12 years at this hotel 😞 - I request the rooms to be next to each other but it wasn't. Our kid are 4 and 7 years old 2 times during our stay they waked up during the night and knocked wrong room. By the way we stayed 10 days and the room next to us changes guests more then 4 times, show it was bad management the problem. The rooms are nice but old and they need some serious maintenance. My room had to mach humidity and the ventilation in the bathroom didn't work at all, aircons are too noisy. Food and Breakfast was very average, almost bad in some cases. Even the Thai choices was bland and because im living in Thailand I can see the deference from other hotels. Waitress was very friendly and nice but in some cases they need better training and tables was not clean enough after the guest left
A.
30/04/24
Superb 😀 - Property was beautiful. Staff were very friendly and helpful. 😞 - Breakfast buffet didn't have many vegetarian options.
We stayed in the newly open Hillside part in December 09. Very family orientated, especially by the pool. If you were to spend few hours aroun the pool it does indeed feels like you’re in package holiday resort in Costa del Sol rather than Koh Chang. The other pool by the beach side is far too small and over crowded.
Staff werent particularly helpful or friendly, which is unusual for Thais. The room was nice, but having spent the same amount of money in Chang Buri down the road for much better quality rooms couple of nights before….we felt abit let down.
Worth staying if you get a good deal otherwise save your money for something better!
2009 was our second year in a row to the Kacha resort which has changed for the worse. Slow service (over an hour to get a sandwich which arrived eventually with no apology). Some staff were surly and rude (but certainly not all). Not all the facilities advertised were available. For the money you must pay to “enjoy” this resort we all felt rather cheated this year, and will not return.
P.S. Avoid star beauty and salon which is located very near the resort. They are not to be trusted.
My kids loved this resort. 2010 will be our third time on koh Chang and third time at Kacha. Enjoy!
We stayed in the newly open Hillside part in December 09. Very family orientated, especially by the pool. If you were to spend few hours aroun the pool it does indeed feels like you’re in package holiday resort in Costa del Sol rather than Koh Chang. The other pool by the beach side is far too small and over crowded.
Staff werent particularly helpful or friendly, which is unusual for Thais. The room was nice, but having spent the same amount of money in Chang Buri down the road for much better quality rooms couple of nights before….we felt abit let down.
Worth staying if you get a good deal otherwise save your money for something better!
2009 was our second year in a row to the Kacha resort which has changed for the worse. Slow service (over an hour to get a sandwich which arrived eventually with no apology). Some staff were surly and rude (but certainly not all). Not all the facilities advertised were available. For the money you must pay to “enjoy” this resort we all felt rather cheated this year, and will not return.
P.S. Avoid star beauty and salon which is located very near the resort. They are not to be trusted.
My kids loved this resort. 2010 will be our third time on koh Chang and third time at Kacha. Enjoy!